Valvoline uses these overall satisfaction questions to better evaluate your last visit what went well and where changes are required. Please provide honest feedback on service speed, personnel civility, price clarity, technical understanding, and overall value.
Your input has a direct impact on service quality and customer experience at Valvoline Instant Oil Change locations, and you may be eligible for a discount incentive on your next visit shortly.
| Question | Answer Options |
|---|---|
| 1. Overall satisfaction | Highly Satisfied / Satisfied / Neither / Dissatisfied / Highly Dissatisfied |
| 2–7. Rate: pricing clarity; pressure to buy; speed; courtesy; knowledge; value | Highly Satisfied / Satisfied / Neither / Dissatisfied / Highly Dissatisfied |
| 8. Any service problem? | Yes / No |
| 9–10. Likelihood to return / recommend (90 days) | Highly Likely / Likely / Somewhat Likely / Not Very Likely / Not At All Likely |
| 11. First visit? | Yes / No |
| 12. Staff interactions (select all that apply) | Manager intro / Staff goodbye / Mentioned happy to help / Smile / None |
| 13–14. Waited outside? Greeted promptly? | Yes / No |
| 15. Wait time before service bay | <5 / 5–10 / 10–15 / >15 minutes |
| 16. Time in service bay | <10 / 10–15 / 15–20 / 20–25 / 25–30 / >30 minutes |
TellValvoline Survey Overall Satisfaction Questions
1. Please rate your overall satisfaction with your experience at this Valvoline Instant Oil Change.
Options: Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Dissatisfied, Highly Dissatisfied
Rate your satisfaction with the following:
2. How clearly the customer service representative communicated the pricing of services.
3. Not feeling pressured to buy additional services or upgrades.
4. How quickly your service was completed once your vehicle was in the service center.
5. The courtesy and friendliness of the staff.
6. The knowledge and expertise of the staff.
7. The overall value you received for the price you paid.
Options for each: Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Dissatisfied, Highly Dissatisfied
8. Did you experience a problem with the service you received during your visit?
Options: No, Yes
Based on this visit, how likely are you to:
9. Return to this Valvoline Instant Oil Change the next time you need an oil change?
10. Recommend this Valvoline Instant Oil Change to others in the next 90 days?
Options: Highly Likely, Likely, Somewhat Likely, Not Very Likely, Not At All Likely
Was this your first visit to Valvoline Instant Oil Change?
Options: Yes, No
Which of the following staff interactions did you receive on your most recent visit? (Select all that apply)
- Manager introduction
- Staff goodbye
- Staff mentioned they were happy to help
- Smile from the staff
- None of the above
13. Did you have to wait outside before pulling into the service center?
Options: Yes, No
14. Were you greeted promptly upon your arrival at the service center?
Options: Yes, No
How long did you wait outside before pulling into the service bay?
- Less than 5 minutes
- 5–10 minutes
- 10–15 minutes
- More than 15 minutes
16. How long was your vehicle in the service bay?
- Less than 10 minutes
- 10–15 minutes
- 15–20 minutes
- 20–25 minutes
- 25–30 minutes
- More than 30 minutes
Note:
All of the questions provided here are only examples (Sample/Mock Questions). Some of these questions may change as the survey questions are updated periodically. For further information, please visit the official website or the shop.